Experience NZ<\/a> and we sat down to ask her some questions about her business and their experience with Tourwriter powering their back-office processes:<\/p>\nBefore Tourwriter, what did you use?<\/b><\/p>\n
Basically, we survived using word and excel, we didn’t have another software company we were using.<\/p>\n
What problems did you have with your old Tour Operator software?<\/b><\/p>\n
The main problem was how time-consuming it was for all the staff to use it, it just took forever.<\/p>\n
How did these problems affect your business?<\/b><\/p>\n
It became quite a financial burden because of how long the staff were spending, it was just taking too long.<\/p>\n
![\"\"](\"http:\/\/tourwriter.com\/wp-content\/uploads\/2014\/08\/E-NZ-2.jpg\")
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What made you decide to use Tourwriter? Did you try out any other solutions?<\/b><\/p>\n
Basically, we knew that as the business was growing we needed to have faster systems in place. We looked around some software companies but what we found was that they were all quote group orientated and that there was nothing specializing in the FIT market. So when we came across Tourwriter and found that it suited us, it was perfect.<\/p>\n
What was your experience when switching and getting started with Tourwriter?<\/b><\/p>\n
Tourwriter was the first software I started using so it was extremely easy to use, I was very surprised how much I could just learn just through self-teaching. It was really easy.<\/p>\n
How has Tourwriter improved your business?<\/b><\/p>\n
It has improved our business because training the staff in the software is so easy. They basically only need to use it for a couple of days to a week and they have it sorted. It is also improved our response time to clients. Preparing their itineraries and emailing them out is much faster and that\u2019s been a huge benefit for us.<\/p>\n
How have you found the ongoing support of Tourwriter staff?<\/b><\/p>\n
They\u2019ve been fantastic. they\u2019re always on the other end of the phone and email for any questions we have and are always willing to help out. We\u2019ve just been working with them quite closely this year redeveloping all of our reports. They\u2019ve shown a lot of patience with us and all of our ideas. They offer practical support and ideas, alongside what you want to do. No question is too big or too small, we have asked them everything. We asked why our Tourwriter wasn’t working, and the answer was because we had our fairy lights plugged into the computer\u2026 They really are there for anything.<\/p>\n
[youtube width=”100%” height=”100%” autoplay=”false”]https:\/\/www.youtube.com\/embed\/8XLNr_0NmoQ[\/youtube]<\/p>\n
![\"\"](\"http:\/\/tourwriter.com\/wp-content\/uploads\/2014\/08\/ENZ.jpg\")
<\/p>\n
Sadly due to the effects of COVID-19, Experience New Zealand is no longer a Tourwriter customer. As a proud supporter of their business, we continue to share their story and hope to welcome them back to the Tourwriter community in the future.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" “Tourwriter has not only changed the way we do business, it has improved the lives of every employee. Everything we do is simply more efficient and professional.- Rachel Strahl, Experience New Zealand Travel<\/a><\/p>\n","protected":false},"author":2,"featured_media":9664,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[12],"tags":[7,8,9,10,11],"dipi_cpt_category":[],"class_list":["post-1572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stories","tag-adventure","tag-b2c","tag-inbound-tour-operator","tag-luxury","tag-new-zealand"],"_links":{"self":[{"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/posts\/1572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/comments?post=1572"}],"version-history":[{"count":1,"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/posts\/1572\/revisions"}],"predecessor-version":[{"id":15713,"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/posts\/1572\/revisions\/15713"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/media\/9664"}],"wp:attachment":[{"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/media?parent=1572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/categories?post=1572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/tags?post=1572"},{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/www.tourwriter.com\/wp-json\/wp\/v2\/dipi_cpt_category?post=1572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"\"](\"http:\/\/tourwriter.com\/wp-content\/uploads\/2014\/08\/ENZ-3.jpg\")
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